Customer Support
Lucky Hills keeps customer support available 24/7 for players in Canada, so help is always within reach for account, bonus, and banking questions. We offer multiple contact options alongside detailed FAQs, so you can get clear, practical steps when you need them.
Navigation
Live chat is typically the fastest option for urgent matters such as technical issues, pending withdrawals, or questions about wagering rules. Email support is better suited to longer requests, document submission, verification, or responsible gaming topics. For account security, we may ask you to confirm your mobile number when handling sensitive requests.
Ways to reach us
- Live chat support with 24/7 availability, typically answered within minutes.
- Email support, often answered within 1 business day (timing can vary).
- FAQ sections for quick guidance on common account and cashier actions.
What we solve most often
- Login and registration issues, including forgotten credentials and account access recovery.
- Account verification steps and secure document checks.
- Deposit and withdrawal questions, including timing, limits, and status updates.
- Bonus support, from claiming a promo to tracking wagering progress.
- Responsible gaming assistance, including limit setting and support resources.
Quick numbers and timelines
| Topic | CAD detail | Timing or note |
|---|---|---|
| Live chat access | Not applicable | 24/7 availability for real-time help |
| Email replies | Not applicable | Usually within 1 business day (timing can vary) |
| Minimum deposit | From 10 CAD | Processed instantly in most cases |
| Welcome bonus deposit | At least 30 CAD | Select the first deposit bonus option in the cashier |
| Bonus wagering | x40 | Applies to deposit bonuses and free spins winnings |
| Cashback wagering | x5 | Lower requirement than deposit bonuses |
| Max bonus bet | 7.50 CAD per round | Applies to regular games, slots, and bought bonus rounds |
| Withdrawal minimum | From 50 CAD | Per transaction |
| Withdrawal limits | 2,500 CAD daily; 40,000 CAD monthly | Limits support transparency and safer processing |
| Withdrawal timing | Not applicable | E-wallets and crypto 1–24 hours; cards 1–5 days; banks 3–5 business days |
Luckyhills Casino
Lucky Hills operates as a regulated online casino for Canada, with a support setup designed for quick answers and secure handling of player requests. Requests are processed in a protected environment using SSL encryption and advanced security technology to help safeguard personal and financial data.
Registration can be completed in a few minutes by entering your email and password, then selecting Canada as your country and CAD as your currency. You’ll also be asked for basic personal details such as your name, mobile number, and date of birth, and you must be 18 or older to register. If anything is unclear during setup, support can walk you through the process without asking for confidential login details.
Verification basics
Verification can include a photo of a passport, driver’s license, or another government-issued identity document. For card checks, a photo of the bank card used for deposits may be required, with the first 6 and last 4 digits visible while the middle numbers and CVV2 are covered. If you use alternative methods, a screenshot showing transaction details may be requested, and address documents such as utility bills can also be needed.
Deposits and withdrawals
To deposit, log in and open the cashier, then select a method such as Interac, Visa, Mastercard, MiFinity, e-wallets, or cryptocurrencies. Minimums and maximums vary by method; for example, Interac deposits can start from 10 CAD, while Ethereum can require at least 90 CAD. Withdrawals are requested from the cashier, and verification may be required before processing.
Casino Games
Lucky Hills offers more than 2,000 online casino games for players in Canada, with support available if a game freezes or winnings do not display correctly. Many slots can be tested in demo mode before real money play, while live dealer and game show titles require real money bets.
Game variety includes slot games, table games like roulette and blackjack, and live casino options. The catalogue covers classic three-reel styles and modern video slots with bonus rounds, plus a wide range of tables in both digital and live formats.
Live casino coverage
For live play, we provide over 350 live tables, powered by providers such as Pragmatic Play Live and Platipus Live. Support can also explain how wagering contributions work in live environments, as live dealer bets may contribute only 5% toward bonus wagering for selected live studios.
Live Chat
Live chat is the quickest way to reach Lucky Hills Support in Canada, especially for time-sensitive issues such as cashier errors, withdrawal status questions, or access problems. Click the chat icon on the site or in the mobile experience to connect with a representative.
To help resolve issues faster, have a few details ready (when possible), such as the payment method used, the approximate time of the transaction, and any on-screen error messages. For security, we may request a mobile confirmation step before assisting with sensitive account changes.
Bonus help through support
If you are claiming the welcome offer, complete registration and make a deposit of at least 30 CAD, then choose the first deposit bonus option in the cashier. Welcome rewards can include a 100% match bonus up to 1,000 CAD plus 100 free spins, with free spins delivered as 20 spins per day over 5 consecutive days.
Bonus wagering is typically x40 for deposit bonuses and free spins winnings, while cashback offers can be set at x5. When playing with bonus funds, the maximum bet is 7.50 CAD per round. If you want to stop a promotion, you can cancel an active bonus in your Profile by opening the bonus details and confirming the cancellation; bonus funds are removed, leaving only your real money balance.
If you’d like help with any step, opening live chat keeps things straightforward and efficient.